Data Deletion

AstraChat, operated by iGenius Tech SRL under its Astra Nexo brand, is a customer support inbox. Businesses connect their Facebook Page, Instagram account or WhatsApp number to AstraChat so their team can answer the messages customers send them. This page explains how to have that data deleted.

1. If you messaged a business that uses AstraChat

When you write to a business on Messenger, Instagram or WhatsApp and that business uses AstraChat, we store your messages, attachments and basic profile details (name, profile picture, and your phone number on WhatsApp) on the business's behalf. To have them deleted:

1. Email [email protected] with the subject "Data deletion request".
2. Include your name as it appears on Facebook or Instagram (or your WhatsApp phone number) and the name of the business you wrote to.
3. We confirm the request is yours, delete your contact record, conversations and attachments for that business, and reply to confirm when it is done.

2. If your business connected Facebook or Instagram

You can disconnect at any time, without contacting us:

• In AstraChat: go to Settings → Inboxes and delete the Facebook or Instagram inbox. This stops AstraChat from receiving new messages and deletes that inbox's conversations.
• On Facebook: Settings & privacy → Settings → Business integrations, then remove AstraChat.
• On Instagram: Settings → Website permissions → Apps and websites, then remove AstraChat.

To close your AstraChat account and delete all of its data, email [email protected] from the account owner's address.

3. Timing and backups

We confirm deletion requests within 5 business days and complete them within 30 days. Deleted data can remain in our daily backups until they expire, which happens automatically after 30 days. We never sell your data or use it for advertising.

4. Contact

Questions about your data: [email protected]. See also our Privacy Policy.