SC
Sofía CamposWhatsApp enquiry
New enquiryUnassignedAM Ana · Sales
An owner for the next step
Keep enquiries moving beyond a single phone.
Your team sees messages in a shared inbox and can assign who takes care of the next step.
Customer support, connected Customer support,
Customer support,
in one platform.
WhatsApp, email and live chat. Your team and its AI copilot.
The tools you need to support customers, in one inbox.
For businesses and teams · Support in English and Spanish
Conversations ＋
All 8MineUnassigned
SCSofía CamposCan I receive it tomorrow?1
DVDiego VargasThanks for the information!
MRMaría RojasQuestion about my order
JSJosé SolanoI'd like to book an appointment
You're all caught up
SC
Sofía Campos WhatsApp
ResolveMessagesInternal notesHistory
ReplyPrivate note
Write your reply…
☺ ⊕ AaSend
Copilot Assistance for your team
CONVERSATION CONTEXT
Sofía wants to confirm whether her order can arrive in the city center tomorrow.
Suggested reply
Hi, Sofía! Let's check delivery availability for tomorrow. Could you share the address where you'd like to receive your order?
Edit replyUse draft
Your agent reviews the reply before sending it.
Illustrative AI assistance example
ASTRACHAT IN ACTION
A helping hand for every reply.
Summarize the context and prepare a draft. Your team reviews, edits and sends.
Context stays with your team
AMAna MartínezSales
→LSLuis SolanoOperations
Illustrative collaboration example
ASTRACHAT IN ACTION
One conversation. Your whole team behind it.
Assign an owner, leave internal notes and continue supporting the customer with the full history.
✳ Your business Help center
How can we help?
Search for an answer…
Getting startedEverything you need to get started
Orders and deliveriesFind the information you need
Your accountInformation and access
Frequently asked questionsHelpful answers
Illustrative help center example
ASTRACHAT IN ACTION
Answers available when customers need them.
Organize articles and FAQs in a help center your customers can visit.
One workspace for your whole teamIllustrative view with demonstration data
Meet your customers on the channels they already use.
WhatsAppEmailLive chatInstagramAssisted setupMessengerAssisted setup
FROM ENQUIRY TO FOLLOW-UPYour next customer has already messaged you.
Your next customer has already messaged you.
Who's taking care of their enquiry?
When messages are scattered across phones and emails, it's easy to lose track of the next step. In AstraChat, each conversation has a history, an owner and a place to continue.
01 / ORGANIZE
What you already know about the customer
Last conversationDelivery enquiry
Assigned teamOperations
Pick up the conversation with the full history.
Review previous messages, labels and internal notes before replying to a new request.
Order follow-up Sales
Enquiry receivedWhatsApp · 10:24
Availability confirmedAna · Sales
Coordinate deliveryLuis · Operations
Keep the conversation moving between teams.
Sales and operations can collaborate in the same workspace, with the context they need to move forward.
Illustrative examples with demonstration data.
AstraChat CopilotLess time drafting.
Less time drafting.
More time helping customers.
Draft replies, summarize conversations and make your message clearer. Your team stays in control of every response.
Copilot Assistance for your team
CONVERSATION CONTEXT
Sofía wants to confirm whether her order can arrive in the city center tomorrow.
Suggested reply
Hi, Sofía! Let's check delivery availability for tomorrow. Could you share the address where you'd like to receive your order?
Edit replyUse draft
Your agent reviews the reply before sending it.
Illustrative AI assistance example
Conversation summaryWhat you need to know
What you need to know
before replying.
- Customer: Sofía Campos.
- Enquiry: availability of the blue backpack.
- Requested delivery: tomorrow, in the city center.
- Pending: confirm the address and delivery route.
Review the summary alongside the conversation history.
Improve your reply
YOUR DRAFT
We'll check with deliveries and let you know.
A CLEARER REPLY
We'll be happy to check delivery availability. We'll confirm the time as soon as we have the information.
You can always edit before sending.
Copilot is available in Team and Business. Your agent reviews each reply before sending.
Your business knowledgeYour team approves the information.
Your team approves the information.
Copilot uses it as context.
Prepare answers to common questions about your business. Approved FAQs in your workspace can provide context for AI suggestions.
Let's review your FAQs Frequently asked questions My business
Approved by your teamWhich areas do you deliver to?
We deliver in the city center. We confirm availability and timing for each order.
CONTEXT FOR AI
A suggestion using your business information
Your agent reviews the reply and confirms what's relevant to each customer.
Connected channelsEvery customer message.
Every customer message.
One shared inbox.
Bring conversations together and keep the context. Assign each enquiry to the right person without switching screens.
WhatsApp · My business
Email · Sales
FROM: DEMONSTRATION CUSTOMER
Question about my order
Today · 9:42 a.m.Hi, I'd like to check the status of my order. Can you help?
AM
Of course! Share your order number and we'll be happy to check.
One conversation, with its full history.
○ ○ ○ yourbusiness.com
Your businessAlways close
Always close
to your customers.
Saved replies
Save the replies you use every day and share them with your team.
Automations
Organize tasks with rules based on what happens in your conversations.
Assignments
Assign an owner to each enquiry and make the next step clear.
Automations and saved repliesEveryday tasks,
Everyday tasks,
with a clear process.
When a conversation matches your rules, AstraChat can help label and assign it. Your team can focus on customers with a clear way of working.
Organize your support workflowWe configure rules around your business needs.Example workflow Sales support
TRIGGERA new conversation arrivesInbox: WhatsApp Sales
If the condition matches
CONDITIONThe channel is WhatsAppA rule for this inbox
Run the actions
Add labelSales
Assign teamSales team
Illustrative example. Rules are defined when configuring your workspace.
Team collaborationYour team, working together.
Your team, working together.
The history, within reach.
When a conversation changes hands, its history goes with it. Your team can collaborate using internal notes, labels and assignments.
See how it works Context stays with your team
AMAna MartínezSales
→LSLuis SolanoOperations
Illustrative collaboration example
Reports and qualityUnderstand your support operation.
Explore the reports Understand your support operation.
Find what to improve.
Review support activity and conversations that need follow-up. AstraChat also includes its own AI-assisted quality review tool.
My business / ReportsDEMONSTRATION DATAConversations received128Demonstration week
Resolved96With team follow-up
In progress24Assigned to an owner
Unassigned8Ready for inbox review
Conversations by dayLast 7 days · Example
Support by channel
WhatsApp84
Email28
Live chat16
Activity helps you understand where support is concentrated.
Quality reviewA starting point
A starting point
for reviewing your support.
AI analyzes the conversation and suggests a rating, summary and feedback. Your team reviews the context before making decisions.
3/5Illustrative rating
Review follow-up
Review follow-up
Demonstration conversation For review
SUMMARY
The customer asked to confirm a delivery. The agent replied, but the next step remained pending.
SUGGESTED FEEDBACK
Explain who will confirm availability and when the customer should expect an answer.
AI-assisted reviews are guidance and may contain errors.
Understand the workload
Review activity and identify which channels need more attention.
Review specific conversations
A summary and feedback can help you identify opportunities to improve.
Support your team
Use findings to help review processes and discuss support with your agents.
Help centerEveryday answers,
Explore our help center
Everyday answers,
without another conversation.
Publish guides and FAQs so customers can find information without starting a conversation.
Organized information
Group articles by category and make information easy to find.
A workspace for your business
Share helpful content to guide your customers.
✳ Your business Help center
How can we help?
Search for an answer…
Getting startedEverything you need to get started
Orders and deliveriesFind the information you need
Your accountInformation and access
Frequently asked questionsHelpful answers
Illustrative help center example
HELPFUL INFORMATION, ALWAYS AVAILABLEYour team doesn't have to write
Your team doesn't have to write
the same explanation every time.
Share a delivery guide, a process or a common question. Customers can return to it whenever they need it.
How do I arrange delivery for my order?Orders and deliveries · Example article
What do I need to request an exchange?FAQs · Example article
How do I contact the support team?Getting started · Example article
SolutionsCustomer support
Customer support
for your type of business.
Retail, services or a growing team. One workspace for conversations, collaboration and follow-up.
FOR YOUR BUSINESS
From the first enquiry to order follow-up.
Answer product questions, coordinate deliveries and keep every customer's history.
- Availability enquiries
- Order information
- After-sales follow-up
SC
Product enquirySupport example
Enquiry received
Illustrative example. No real messages are sent.FOR YOUR BUSINESS
Every request, handled by the right person.
Organize your business enquiries and assign owners for follow-up.
- Enquiries and appointments
- Internal notes for your team
- History for each request
MR
Service enquirySupport example
Enquiry received
Illustrative example. No real messages are sent.FOR YOUR BUSINESS
A support workflow that grows with you.
Bring new people into your team with shared conversations, labels and processes.
- Inboxes for your channels
- Team organization
- Saved replies and automations
DV
Collaboration between teamsSupport example
History reviewed
Illustrative example. No real messages are sent.A workspace for your businessOrganize who provides support.
Organize who provides support.
Keep your customer information together.
Your team works with defined access and organized conversations within its account. Administrators configure channels and team members.
Read how we handle your data My business Team and access
AM
Ana MartínezManages the workspace and channels
AdministratorLS
Luis SolanoHandles the team's conversations
Agent One account for your business operation
Illustrative example of access roles.SETUP AND SUPPORTYou don't have to set up
You don't have to set up
everything on your own.
We guide you from the first demo through your team's first steps. We start with how you work today and help define what you need to connect.
Understand your operation
Tell us which channels you use, how many people provide support and which questions come up often.
- Guided platform demo
- Review of agents and channels
- Monthly proposal for your team
Set up your workspace
We organize access and review the connection options for your channels.
- Inbox setup
- Teams, labels and owners
- Saved replies to get started
Guide your first steps
Your team learns to reply, assign and follow up using example conversations.
- Getting started in English and Spanish
- Guides for everyday work
- Help with setup questions
Let's start with your business, your channels and your questions.
Request your demoFROM THE WEBSITE TO YOUR WORKSPACEBring a question you receive every day.
Show me how it works for my businessBring a question you receive every day.
We'll show you how to handle it in AstraChat.
A guided demo to discuss your channels, your team's workflow and the next steps.
Monthly packagesSimple monthly pricing.
Simple monthly pricing.
Room for your team to grow.
Choose your team size. WhatsApp, email and live chat are included in every plan, with support in English and Spanish.
Starter
For a business run by one person.
$20/month
USD + applicable tax · billed monthlyChoose Starter- 1 user · 1 email inbox
- 1 WhatsApp number
- 1 Instagram account + 1 Facebook Page*
- Live chat, history and saved replies
- Labels and internal notes
- Support in English and Spanish
- No AI credits
Team
For a team sharing customer support.
$49/month
USD + applicable tax · billed monthlyChoose Team- 3 users · 2 email inboxes
- Everything in Starter
- Team assignments and collaboration
- Help center for your customers
- AI copilot · 250 credits/month
- Support in English and Spanish
Business
For growing teamsFor a team with a growing operation.
$99/month
USD + applicable tax · billed monthlyChoose Business- 5 users · 3 email inboxes
- Everything in Team
- Automation rules
- Operational reports
- AI copilot · 500 credits/month
- Guided team onboarding
- Extra users: $10/month + applicable tax
+
Need more than five users? Add users to Business for $10 each/month + applicable tax.
Business total$99/month + applicable tax
*One Instagram account and one Facebook Page per plan, with setup assistance from our team and subject to each account’s connection requirements. Third-party messaging charges, additional channels, custom integrations and AI quality evaluations are quoted separately. Included AI credits renew monthly and do not accumulate.
Need a custom setup?Let’s talk about your operation
FREQUENTLY ASKED QUESTIONS
Before you get started.
Let's talk about how it could work for your team.
Request a demonstrationCan I use my WhatsApp number?
We'll review your number and the right connection option for your business. During the demo, we'll explain the process and requirements before you subscribe.
What is an agent?
An agent is someone on your team with access to AstraChat to reply to and manage conversations. Your monthly proposal includes a defined number of agents.
Does AI send messages without review?
Copilot prepares suggestions your agent reviews before sending. Automation options and limits are defined when your workspace is configured.
Can I connect Instagram and Facebook?
Yes. Your plan includes one Instagram account and one Facebook Page. Our team helps you review access and configure your account connections. Contact us to arrange setup.
How is pricing determined?
Starter is $20/month, Team $49/month and Business $99/month, plus applicable tax. They include 1, 3 and 5 users respectively. Each extra Business user is $10/month plus applicable tax. External charges are detailed before you subscribe.
Do I need to install software?
You can use AstraChat in your browser. We help you configure channels and guide your team's first steps.
Meet AstraChatYour next conversation
Your next conversation
starts here.
Tell us about your team and channels. We'll show you the platform and prepare a proposal for your operation.
A demonstration of the platform Setup and guidance in English and Spanish A monthly package with agents included
[email protected] Astra NexoOUR PREFERRED CHANNEL
Let’s talk on WhatsApp.
Tell us what you need. We’ll help you choose your plan, connect your channels and get started.
Contact us on WhatsApp ↗We offer support in English and Spanish.