See the shortcuts in AstraChat
AstraChat has keyboard shortcuts to move between conversations, resolve, snooze and write without the mouse. They work in the browser and in the installed app.
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Press
⌘ Cmd + /on Mac orCtrl + /on Windows to see the shortcut list inside AstraChat. - You can also open your avatar menu and choose Keyboard shortcuts.
- On Mac, the Alt key is ⌥ Option and Ctrl is usually ⌘ Cmd. On Windows, wherever you see Cmd, use Ctrl.
Conversation actions
With a conversation open:
| Mac | Windows | What it does |
|---|---|---|
⌥ Option + E | Alt + E | Resolve the open conversation |
⌘ Cmd + ⌥ Option + E | Ctrl + Alt + E | Resolve and move to the next conversation |
⌥ Option + M | Alt + M | Open the Snooze menu |
Use Snooze to put a conversation on hold: it comes back on its own when the customer writes or the date arrives. AstraChat does not use the Pending status. See Snooze, not Pending.
Writing messages
In the message box:
| Mac | Windows | What it does |
|---|---|---|
⌥ Option + L | Alt + L | Switch to Reply (message to the customer) |
⌥ Option + P | Alt + P | Switch to Private Note (only your team sees it) |
⌘ Cmd + ⌥ Option + A | Ctrl + Alt + A | Attach a file |
Enter or ⌘ Cmd + Enter | Enter or Ctrl + Enter | Send the message (you choose which one in Profile Settings) |
Choose the send key
- Open your avatar menu and choose Profile Settings.
- Under Hotkey to send messages, choose Enter or Cmd/Ctrl + Enter.
If you choose Cmd/Ctrl + Enter, Enter on its own adds a line break, which helps you write long messages without sending them half-finished.
Also, type / at the start of a message to pick a canned response.
Command bar
Press ⌘ Cmd + K on Mac or Ctrl + K on Windows, type a few letters and press Enter on the option you want. What appears depends on where you are and on your plan.
What you can do
- Go to any section: conversations, contacts, reports, or Settings pages such as Inboxes, Labels, Macros, Canned Responses or Profile Settings.
- With a conversation open: Assign an agent, Assign a team, Assign priority, Add label to the conversation or remove it, Snooze Conversation, Resolve conversation, Mute conversation and Send an email transcript.
- Execute a macro on the open conversation.
- AI Assist to improve the text you are writing (Team and Business plans; spends AI credits).
- Change Appearance: light, dark or system mode.
Snooze from the bar
When you choose Snooze Conversation, the bar offers Until next reply, Until an hour from now, Until tomorrow, Until next week, Until next month or Custom... for a date of your choice.