Plans and billing

1. 1 In the pricing section, click the button for the plan you want. On Business you can choose how many extra users you need before continuing.
2. 2 Stripe's secure payment page opens. Enter your email, your business name, your billing address and your card details, and confirm the payment.
3. 3 When you finish, you return to an AstraChat page that confirms the payment and refreshes on its own while your plan is activated. Your workspace is created automatically.
4. 4 If you are new to AstraChat, check your email: you receive a message to create your password. If you already have an account, sign in as usual; the new workspace appears there.

1. 1 In the sidebar, open Settings.
2. 2 Click Billing & subscription.
3. 3 Click Manage in Stripe.

In the Stripe portal you can:

• Update the card or payment method.
• View and download your charges and receipts.
• Cancel the renewal. The account keeps working until the end of the period you already paid for.

• Prices are monthly and in US dollars (USD).
• 13% IVA (Costa Rican VAT) is added to the price, both on purchase and on every renewal.
• Stripe sends you a receipt for each charge.
• The electronic invoice (factura electrónica) is issued separately by AstraChat after we receive your billing details. If you have not sent them yet, write to us at app@astranexo.com.

1. 1 Write to us at app@astranexo.com from the email of an account administrator.
2. 2 Include your business name, the plan you want and, if needed, how many extra users you need.
3. 3 Our team makes the change and confirms by email when it takes effect and how your charge changes.

• One credit is roughly one AI request: a message to Copilot, a reply suggestion, a text action (improve, shorten, change tone…) or an automatic assistant reply to a customer.
• Credits renew every billing period and do not accumulate: credits you don't use in a month do not carry over.
• When they run out, AI pauses until the next renewal. The rest of AstraChat keeps working normally.
• The Starter plan does not include AI credits.

• You can still see conversation history and contacts.
• Your customers' messages keep arriving.
• You cannot send messages, add users or channels, or use AI.

How to fix it

1. 1 Signed in as an administrator, open Settings → Billing & subscription → Manage in Stripe.
2. 2 Update the card or payment method.
3. 3 Once the charge goes through, the account works normally again.

If you cancel

You can cancel the renewal at any time from the Stripe portal. The account works normally until the end of the paid period. After that it becomes read-only: you can see history and contacts, but you cannot send messages, add users or channels, or use AI. If you want to reactivate it, write to us at app@astranexo.com.

If you move to a smaller plan

Nothing is deleted. If you have more users or channels than the new plan allows:

• Extra users become read-only. Administrators are kept first.
• Extra channels cannot send messages.
• An administrator must remove the surplus users or channels, or move back to a larger plan, for everything to work normally.